FAQs

How long will it take to receive my custom tumbler?

     My current turn around time is 3-4 weeks. Your tumbler will be shipped to you within that time frame. During high traffic times, usually major holidays it may take up to 6 weeks to complete your tumbler. During the process you may at any time contact me for an update on your order. Also during the design process, you will receive emails with updates and pictures to be approved for your tumbler. Once these are approved I will move forward with your work. I will not proceed to the next step until you have approved your design.

What is your return policy?

     All of my work is completely custom so I do not accept returns. Throughout the process, during each step, you will receive emails from me asking for approval. Once these are approved I move on to the next step.

     I do however accept "ready to ship" tumblers back for return as long as they are not personalized in any way. Buyer is responsible for return shipping and will receive a full refund minus any shipping charges on initial order as long as the tumbler is returned in the condition it was shipped in.

I opened my box and my cup is damaged! What do I do?

     Contact me ASAP. I ship only using priority mail and your item has insurance. I take pictures while packaging of all items to make sure it doesn't leave me with any issues. I will help you to start the process of an insurance claim and will continue to help until the problem is resolved.

How long will it take to complete my apparel item?

    Usually two weeks at the most. All of my items are made to order unless otherwise stated so they must be completed before being able to ship.

Do you make team, fundraiser, group, bridal/groom party items?

     Absolutely! Just use the contact form to get in touch.

I saw this color, style, picture, that I really like but I don't see it in your store. Can you make it for me?

     Yes, most of my work is completely custom and I pride myself on being able to make your idea come to life. Just use the contact link on the bottom of the page to reach out so we can begin to make your custom item. 

 

     If there are any questions not answered above please use the contact form link located at the bottom of the page and get in touch. I will respond to your email within 1 business day.  And, thank you for being here and supporting my small business!!!